14-day replacement guarantee
Report a qualifying problem within 14 calendar days of payment from the secure order page. Include the CSV row number and evidence. We review claims within 5 business days.
What qualifies
- The business had an active matching standalone website when our recorded check was performed.
- The business was inactive at the recorded check date.
- The supplied phone and social routes do not provide a usable public contact route.
- The same business appears more than once in the purchased file.
What does not qualify
- A business launches a website or closes after the recorded check date.
- A prospect does not reply, declines an offer, or has already chosen another supplier.
- A buyer uses the information outside the permitted licence or in breach of outreach rules.
How we fix it
A qualifying row receives a one-for-one replacement from the same city. If no unused checked replacement is immediately available, the claim remains open while we research one. A replacement refreshes the secure CSV download window for seven days.
Refunds
Because the product is digital research supplied immediately, a change of mind does not automatically create a refund where the law permits. If the product is faulty and we cannot repair it, replace qualifying records, or provide the purchased quantity within a reasonable period, we will provide the remedy required by applicable law. Mandatory consumer rights are not affected.
Payment disputes
Please submit the problem through the order page first so we can preserve the evidence and respond quickly. This does not restrict any right to contact the payment provider or a regulator.